How we are regulated
We’re an exempt charity under the registered under the Co-operative & Community Benefit Societies Act 2014 (No. IP22797R) and with the Regulator of Social Housing (No. L3305) and as a registered social landlord, we’re regulated by the Regulator of Social Housing (RSH).
The RSH sets the standards that we must meet. These standards are divided into Economic Standards (Governance and Financial Viability) and Consumer Standards and the RSH can take actions if we breach these standards.
Apart from the standards set by our regulator, there are many other rules and regulations that we must comply with, and which guide us in our landlord activities and our support services provision.
Other examples of how we are regulated include:
NHF
As a member of the National Housing Federation (NHF), we have adopted their Code of Governance (2020) and Code of Conduct (2022). These codes guide us in how the Association is managed and how we behave.
Law
We must follow the law in relation to Equality, Diversity and Inclusion, Data Protection and GDPR, Health and Safety, and many more.
Organisations
We are accountable to the organisations that we work in partnership with, and those that commission our services. For example, we provide regular self-assessments against Hull City Council’s quality assurance framework for the way in which we provide support services.
Our tenants and scrutiny
Anyone can tell us what they think about our services at any time, through our
comments, compliments and complaints procedure but once every 2-years we must ask our tenants what they think about our performance as their landlord. We do this through an independent survey called the Tenant Satisfaction Measures. Because we have less than 1000 properties we are not required to submit our TSM results to the Regulator, but we do provide the results to our tenants as well as the satisfaction survey report being included on our website.
