Our policies
Tenancy Services
This policy explains HCHA’s rules for keeping pets, including permission, owner responsibilities and action taken if problems arise.
This policy sets out how housing is allocated fairly and consistently. It explains what applicants can expect and the responsibilities of both applicants and the organisation.
This policy explains how we consider and approve tenant requests for home alterations, improvements, and adaptations. It ensures changes are safe, appropriate, and support tenants’ needs and independence.
Explains how HCHA manages homes, tenancies and housing services. It also outlines how residents are supported and how housing-related issues are handled.
Explains how HCHA will respond when someone’s behaviour makes it difficult to provide services effectively. It sets out a fair and balanced approach while maintaining access to services.
This policy explains when compensation or other remedies may be provided following a service failure. It outlines the types of compensation available, how claims are assessed, and the factors considered when deciding appropriate redress.
This policy explains how reports of anti-social behaviour are managed and the actions that may be taken to prevent and address nuisance, harassment, and other unacceptable behaviour. It outlines reporting arrangements, support available to those affected, and the measures used to help keep communities safe and peaceful.
Explains how HCHA involves tenants in decisions about homes and services. It sets out the different ways tenants can share feedback and help shape services.
Property Services
This policy explains how HCHA manages building safety across our homes and communal areas to keep residents safe. It sets out our approach to inspections, maintenance, compliance, and responding to safety risks.
This policy sets out the arrangements for preventing, managing, and reducing fire risks within homes, communal areas, and other premises. It outlines responsibilities, fire safety measures, emergency procedures, and the actions taken to help protect residents, staff, visitors, and contractors
Explains how HCHA manages water safety in its properties. It outlines the checks, monitoring and actions used to reduce risks associated with water systems.
This policy sets out the approach to managing asbestos safely within residential and workplace environments. It covers asbestos surveys, risk assessments, monitoring arrangements, and safe working practices to help protect residents, employees, contractors, and visitors.
This explains how HCHA manages repairs and maintenance to its properties. It sets out repair responsibilities, priorities and service standards.
This Explains how HCHA manages the safety, maintenance and inspection of lifts and stairlifts. It sets out arrangements for repairs, routine checks and emergency situations.
Central Services
Explains how HCHA sets rents and service charges for its properties. It outlines how charges are reviewed, communicated and managed.
Explains how HCHA identifies, reports and responds to safeguarding concerns. It outlines the steps taken to help protect people from harm.
This policy sets out the commitment to promoting equality, valuing diversity, and creating an inclusive environment for everyone who uses or delivers services. It outlines the principles, responsibilities, and arrangements in place to ensure fair treatment, accessibility, and equal opportunities for all.
Explains how tenants can request information about HCHA’s housing services and management. It sets out how requests will be handled and what information can be provided.
If you think there is a policy that should be published under STAIRs (Social Tenant Access to Information Requirements) and it is not listed on this page, please contact us. We welcome your feedback and will review all requests for additional information.
