Tenant Information
How do I pay my rent?
Direct Debit or Standing Order
Direct Debit is the most reliable and cost-effective way to pay your rent which can be set up weekly, fortnightly, 4-weekly or per calendar month. Money is taken automatically from your bank account. Please speak to a member of the Tenancy Services team to set this up.
Bank Transfer
Our bank details can be provided upon request. Your tenant key must be used as the reference. Please speak to a member of the Tenancy Services team if any help is required
Over the phone
You can call 01482 210842 and pay with a debit card.
Allpay payment card
With an Allpay Payment card you can pay via the Allpay App, or at participating outlets such as the Post Office and Payzone, using cash or a debit card. Please contact your Tenancy Sustainment Officer to request one.
Housing benefit or universal credit
Some tenants pay their rent through Housing Benefit or Universal Credit. If you need help with these, please contact your Tenancy Sustainment Officer or Support Worker.
Tenancy visits
General needs tenants will receive a annual tenancy visit from a Tenancy Sustainment Officer. Properties with an emergency call facility will receive visits every six months. On this visit, they will discuss all aspects of your tenancy, and also carry out an inspection of each room, which will include taking photographs. This is not designed to be invasive, and will be held in the strictest confidence to allow us, and you, to raise concerns or repairs relating to your home.
Keeping pets
We recognise that pets can be an important part of your life, however, we must balance this against what’s right for the type of accommodation you’re living in.
The Association has a Keeping Pets policy which explains the details of what
is permitted, and the permission you will need. It also sets out the process for asking permission to keep pets and sets out the conditions that apply to each of our types of property. Your Tenancy Sustainment Officer will gladly talk to you about this and provide you with a copy of our Keeping Pets Policy.
Insurance
Hull Churches insures the building and its fixtures and fittings.
We don’t provide contents insurance for tenants.
You will need to arrange your own contents insurance against fire, theft, flooding and breakage.
We can supply details of insurance aimed specifically at tenants.
If you’re not sure how to set up bills or contents insurance, the Tenancy Sustainment Team or A Tenancy Support Worker can help you with this.
Modifications and Improvements
You can request permission to make changes and improvements to your property using the form.
We do allow some alterations to our properties; not all alterations require permission however we ask that you complete the modifications and improvements form detailing the works required and we will check all details prior to giving our approval. In cases where we refuse the works, we will give you an explanation as to why.
Having people to stay
You need to inform us if you want anyone else to live with you who isn’t
named in your tenancy agreement, and included in your housing application
form, and you must not have anyone else living with you without informing us.
Being away or leaving your house
You or your emergency contact must tell us if you will be away from your home for more than 28 days. If it appears that you have not been home for more than 28 days without telling us, and we have a good reason to believe that your home has been abandoned, we may take steps to end the tenancy and take back the property.
How do I end my tenancy?
How do I give notice?
Call 01482 210 842 for a copy of our End of Tenancy form. A four week notice period is required, starting on the following Monday. Once we have received your notice, a Tenancy Sustainment Officer will be in touch to talk through the procedure to end your tenancy.
