Comments compliments & complaints handling Annual Complaints Report Hull Churches Housing Association strives to provide excellent services, recognising that it can always do better. Comments/Complaints Policy Hull Churches Housing Association (HCHA) welcomes feedback on our services, whether positive or negative. Complaints Form You can give this form to any member of staff, or send it for the attention of the Complaints Officer, at Hull Churches Housing Association. Complaints Handbook If things go right, we like to hear it. We can learn from that to improve our services. We also want to know if something goes wrong.