Comments compliments & complaints handling

Improving Service Delivery

We regularly review the number and type of complaints we receive, and assess our compliance with the Housing Ombudsman Service complaint handling code.
If you need to make a complaint we have included a form in our Complaints handling procedure for tenants below.

A minimalistic workspace featuring a laptop, blank paper, and pencil on a white table.
Self-Assessment and
Improvement Plan

Hull Churches Housing Association strives to provide excellent services, recognising that it can always do better.

Self-Assessment Form

Hull Churches Housing Association is committed to effective complaints handling and continuous service improvement through regular self-assessment and review.

Comments, Compliments and Complaints Policy

Hull Churches Housing Association (HCHA) welcomes feedback on our services, whether positive or negative. 

Complaints Handling Information Booklet & Complaints Form

If things go right, we like to hear it. We can learn from that to improve our services. We also want to know if something goes wrong.